Frequently asked questions
Who should take this course?
All clinic staff, from receptionists to clinicians to administrative teams. Anyone who handles patient data and day-to-day systems, regardless of technical background.
How long does the course take?
Each module includes a bite-sized, story led video, a concise slide deck with debrief, key takeaways and a short quiz to reinforce learning. Most learners complete all ten modules in around 60-90 minutes total, at their own pace.
Do I need any special software or accounts?
No, just a modern web browser. All videos, slides and quizzes stay on our platform, so no downloads or installations are required.
How are quizzes delivered, and what if I don’t pass?
Each module ends with a 4-question multiple choice quiz. You can retake quizzes immediately until you achieve 100% mastery before moving on.
Will I get proof of completion?
Yes, upon passing the final course quiz, every learner instantly receives a branded Certificate of Completion they can download or print.
How can I track my team’s progress?
Real time reporting can be provided upon request, showing who has completed which modules, quiz scores and their certificate status.
What if my team needs help or runs into issues?
We provide 24/5 email support. If any learner hits a technical snag, our support team will jump in to resolve within 4-6 business hours on average.
How often is the content updated?
Training content is updated annually. However critical updates are done accordingly, so the users always train on the latest threats and best practices.